Exchanges
You can only exchange your jewelry within 30 days without any loss on your purchase. The receipt should be provided upon exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@shamijewelry.com, or visit us at our main branch in 18 Shatt Al Arab Str. – Um Uthainah, Amman, Jordan.

Returns
Shami Jewelry does not offer returns for any of our pieces. Please see our exchange policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any questions at info@shamijewelry.com.

*Please note that the Amore Collection is not eligible for exchanges or refunds.